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return +
exchange
policy

We only offer store credit for returns. Items must be returned unworn, unwashed, and smoke, deodorant and perfume free. All original tags must be attached! 

We reserve the right to refuse a return if these conditions are not met.  

The following items are final sale and cannot be returned:

  • Items purchased with a discount code

  • Items that are marked “Final Sale” on the website

  • Hats

  • Swimwear

  • Hair Accessories 

  • Bodysuits + Bralettes + Intimates

  • Belts

  • Any item that has been customized or personalized

  • Special Order items

 

All return requests must be made within 30 days of the order being placed. After the return has been approved, please make sure it is delivered back to Jasper&Pine within 14 days. Returns that exceed this limit will not be accepted. Any items sent back to us that are not in compliance with our return policy will be shipped back to the customer at their expense. After 30 days, we are unable to accept returns on any purchases. Once a return is delivered, please allow 5 business days for it to be processed.

DAMAGED ITEMS: If you receive a damaged/defective item, please email info@jasperandpine.com within 7 days of delivery. Please include a picture of the damage and your order number. 

LOST PACKAGES: Jasper&Pine is not liable for packages that are lost or stolen. Please email us at info@jasperandpine.com if you believe your package was lost or stolen.

EXCHANGES: Due to our quickly changing inventory, we do not offer exchanges.

SHOES: Shoes must be returned with their original shoebox. Please pack the shoebox inside another box as the original shoebox must be returned undamaged. We also recommend carpeted areas for trying shoes on. Any signs of wear to the shoe or a damaged shoebox will make them ineligible for return.

INCORRECT ORDERS: We double check every order before it goes out the door, but we are humans and mistakes happen! If you happen to receive the wrong item, or are missing an item, this is for you! Let us know by emailing info@jasperandpine.com with your invoice number and the name of the item that is wrong. All reports must be made within 7 days of receiving your order or it will not be accepted. We'll send you a prepaid return label to ship back the incorrect item. Once you've received the label, please send back the incorrect item within 7 days so that we can ship you the correct item.

PRICE ADJUSTMENTS: Should an item on the site be added to our “MARKDOWNS” category after you have purchased, please contact us at info@jasperandpine.com within 14 days from the order date for a one-time price adjustment. Credit will be issued in the form of store credit. We’re sorry but we are unable to offer price adjustments for temporary promotions/discounts. Adjustments cannot be applied retroactively to orders placed before the promotion discount was activated. During promotions, please make sure your discount is applied to the order total prior to completing the order.

IF YOU HAVE ANY QUESTIONS REGARDING OUR RETURN POLICY, FEEL FREE TO EMAIL US AT INFO@JASPERANDPINE.COM! THANK YOU!

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